All new hires at Automattic are required to spend three weeks as a Happiness Engineer, solving…basically anything one can create with a WordPress.com site. Plus anything that the phrase “systems thinking” adds to its scope. Many years ago, I did a stint at Apple as a Genius, which meant that it was my job to… Continue reading Why all designers should do [real] customer support
The long and short of it is, I work at Automattic now. And I hope it means I start keeping a blog again, after being dormant for 10 years. I’ll be filling in on how I ended up here and why over the next few posts. The Design Trial, for instance. The application process that… Continue reading I work at Automattic now.